This Privacy Policy describes how FORGE ("we," "us," or "our"), a registered Micro Enterprise (UDYAM-AP-11-0055785) based in Vizianagaram, collects, uses, and protects your information when you use the AgroForge platform.
1. Information We Collect
We collect information to provide better services to our agricultural stakeholders. This includes:
Identity Data: Name, mobile number (verified via WhatsApp), and business category (Farmer/Manufacturer/Dealer).
Agricultural Data: Crop types, inventory details, and pricing information provided by you.
Technical Data: IP address, device type, and interaction logs with our WhatsApp bot or web portal.
2. Purpose of Collection
We process your data under the legal basis of "Consent" and "Legitimate Use" for the following purposes:
To facilitate the agricultural supply chain and connect farmers with manufacturers.
To provide real-time market data and multilingual support via Bhashini APIs.
To comply with legal obligations and prevent fraudulent activity.
3. Data Sharing and Third Parties
We do not sell your personal data. We only share information with trusted service providers essential for our operations:
Meta/WhatsApp: For delivering messages via the WhatsApp Business API.
Cloud Providers: For secure data hosting on Microsoft Azure.
Government APIs: For processing multilingual voice commands through Bhashini.
4. Your Rights (Data Principal Rights)
Under the DPDP Act, you have the following rights regarding your data:
Right to Access: You can request a summary of the data we hold about you.
Right to Correction: You can update inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your data when it is no longer needed for its original purpose.
Right to Withdraw Consent: You can stop our data processing at any time by contacting us.
5. Data Security and Retention
We implement reasonable security safeguards, including encryption and access controls, to protect your data from unauthorized access. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Indian law.
6. Grievance Redressal
If you have questions or complaints regarding your privacy, please contact our Data Protection Officer: